Privacy Policy

Effective Date: May 27, 2026

Ell Vii’s Automations respects your privacy. This Privacy Policy explains how we collect, use, retain, and protect information submitted through our website, chatbot, contact forms, CRM tools, and related business automation services.

Please do not submit protected health information, payment card details, passwords, Social Security numbers, medical records, patient files, or other regulated sensitive data through standard chat, contact forms, or email.

1. Information We Collect

We may collect information you choose to provide, including:

Your first name
Email address
Phone number
Business name
Project details or service requests
Messages submitted through our chatbot or contact forms
Business assets or files you choose to provide for a project

2. Technical and Usage Information

Our website, chatbot, and hosting tools may collect or process technical information such as source page, referrer, browser/user-agent information, timestamps, general location signals provided by hosting infrastructure, analytics events, and similar operational data.

When used for security, troubleshooting, lead review, or business follow-up, IP-related data may be stored in limited or hashed form where available rather than as a raw IP address.

3. How We Use Your Information

We use submitted information to:

Respond to your questions or service requests
Contact you about website, SEO, CRM, chatbot, hosting, phone workflow, or automation services
Schedule consultations or follow-ups
Prepare proposals, quotes, prototypes, or project recommendations
Review chatbot conversations for customer service and lead follow-up
Improve our website, chatbot, security, and customer experience
Maintain business records and project documentation

4. Chatbot, Browser Storage, and Lead Records

Our website and chatbot may use browser storage, cookies, analytics tools, database records, or similar technologies to remember chatbot progress, save submitted lead details, improve the customer experience, review conversations, and follow up on service requests.

Chatbot messages, contact details, form submissions, source pages, timestamps, and user-agent information may be stored for lead tracking, customer service, troubleshooting, and business follow-up purposes.

5. Client-Provided Data and Materials

Clients are responsible for ensuring that any customer data, lead lists, contact information, testimonials, images, documents, logos, files, or other information provided to Ell Vii’s Automations was collected, shared, and transferred lawfully.

Ell Vii’s Automations is not responsible for legal claims, privacy complaints, platform actions, regulatory issues, or third-party disputes caused by a client providing information, images, data, or materials that the client did not have the right to use, share, publish, or transfer.

6. Sensitive Information, Health Data, and HIPAA

Ell Vii’s Automations does not request or require protected health information, medical records, prescription information, diagnosis information, insurance information, patient files, lab results, Social Security numbers, government identification numbers, payment card data, passwords, or other highly sensitive information through standard website forms, chatbot messages, email, or contact tools.

Clients and website visitors should not submit protected health information or other regulated sensitive information through standard contact forms, chatbot messages, or general website tools. If a regulated business needs to collect health-related or sensitive information, a separate written agreement, proper safeguards, approved third-party tools, and any required Business Associate Agreement must be in place before collection begins.

If a client provides or requests the use of health-related, medical, pharmaceutical, patient, or regulated information, the client is responsible for confirming that the information was collected, shared, stored, and processed lawfully and that all required privacy notices, consents, agreements, and safeguards are in place.

7. Calls, Texts, Email, and Communication Workflows

If a client uses phone, SMS, email, chatbot, missed-call follow-up, or automation workflows, the client is responsible for confirming that contact lists were collected lawfully and that required consents, opt-outs, and disclosures are in place. This includes STOP requests, unsubscribe requests, do-not-call obligations, carrier rules, platform rules, and applicable communication laws.

8. Cookies, Local Storage, and Analytics

Our website may use browser storage, cookies, analytics tools, or similar technologies to improve site performance, remember chatbot information, understand visitor behavior, troubleshoot problems, and improve our services.

9. Third-Party Services

We may use third-party tools for hosting, analytics, forms, CRM systems, chatbot services, phone workflows, email communication, calendars, payment links, or automation workflows. These providers may process data according to their own privacy policies, terms, and security practices.

10. Information Sharing

We do not sell your personal information. We may share information only when needed to provide services, operate our business tools, communicate about your request, comply with legal requirements, protect our rights and systems, or work with authorized vendors and service providers.

11. Data Security

We use reasonable safeguards to protect submitted information. However, no website, internet transmission, cloud service, third-party platform, database, or digital storage system can be guaranteed to be completely secure.

12. Data Retention and Deletion Requests

Ell Vii’s Automations may retain submitted contact details, chatbot messages, project records, agreements, files, and related business records for as long as reasonably needed for business, legal, tax, security, project history, dispute resolution, and recordkeeping purposes.

You may request that we update or delete certain contact information by contacting us directly. Some records may be retained when needed for legal, tax, security, contractual, backup, dispute resolution, or legitimate business recordkeeping purposes.

13. Your Choices

You may choose not to submit information through the chatbot or contact forms. You may contact us to request an update, correction, or deletion of certain contact information, subject to legitimate business and legal retention needs.

14. Children’s Privacy

Our services are intended for business owners and adults. We do not knowingly collect personal information from children.

15. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

16. Contact

For privacy questions or requests, contact Ell Vii’s Automations at:
Email: the.velasquez.law@gmail.com